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How do I pay for products?
You can pay via credit card or by debit card, alternatively you can pay via PAYPAL.
Are my payment details secure?
Yes, we use 256-bit SSL technology and are PCI compliant. All financial data is encrypted.
Do you hold my credit/debit card data?
No, we use trusted and regulated financial processing companies. We do not receive any of your financial data and your financial details are encrypted between you and the payment processor.
How long does delivery take?
This will depend on the shipping method you selected. Super saver delivery is 3-5 days. Expedited delivery is 1-2 days. Although we take care to ensure your products are delivered on time, Royal Mail does occasionally have delays so we cannot guarantee on-time delivery.
Which companies does Stubble and Strife use to deliver my products?
For UK addresses we use Royal Mail signed for service. For international deliveries we use either Royal Mail, DHL, UPS or Fedex tracked, depending on the country the products will be shipped to.
What are the shipping charges?
For delivery in the UK, shipping is FREE for order above £30, alternatively you can select supersaver delivery £4.99, or a faster services for £6.99. For international deliveries, you will be advised of delivery at checkout.
Which countries do you ship to?
We ship to over 30 countries, although please be aware certain products cannot be shipped internationally. Where this is the case, we will highlight it for you at checkout once you select the country for delivery.
- My order
I placed my order, what happens next?
When you buy an item at Stubble and Strife, the item is shipped directly to you by us. We will send you confirmation of:
- - The details of the order.
- - When we start processing the order.
- - When we ship the order. Orders are shipping within 1-2 working days.
- - Any tracking details.
- - You can expect to receive your order within 3-5 days of placing the order, depending on the class of shipping you selected at checkout.
I want to cancel my order before it's shipped, how do I do this?
Please call us ASAP and we will do the best we can to catch it before it ships. Unfortunately you cannot cancel the order once we have shipped it, but you can return it via your account login.
I have changed my mind and want to return products within the 30 day money back guarantee, how do I do this?
Simply login to your account in the top right of the page and follow the instructions. Package the products in their original packaging and post back to us. We wil process your return within 14 days, unfortunately we do not pay for your return shipping.
My products are faulty, and I want to return them?
Please login to your account at the top right and follow the instructions. We will process refund within 14 days.
Can I set up an account?
Absolutely, just click on the menu in the top right and follow the instructions.